Independent CX, social and AI consultancy
Advisory, platform selection, implementation and training across social media, social listening, contact centres, customer experience and AI. For organisations in the UK, Europe, the Middle East, Africa, Asia and the US, in English and Arabic.
150+ projects$45m+ project value20+ countriesCCXP certified
Run social across brands, markets and teams without losing control of quality, tone or response times.
Common use cases
How we help
Platforms
Any platform, including Sprinklr Social, Sprinklr Marketing, Hootsuite and Sparkcentral (Hootsuite Inbox)
Turn what people say online into decisions your teams act on, not dashboards nobody opens.
Common use cases
How we help
Platforms
Any platform, including Sprinklr Insights, Talkwalker, Brandwatch and Hootsuite
Hear customers clearly, and close the loop on what they tell you across every channel.
Common use cases
How we help
Platforms
Any platform, including Sprinklr Care and Sprinklr Insights
Faster answers for customers and a lighter load for agents, from first call to resolution.
Common use cases
How we help
Platforms
Any platform, including Sprinklr CCaaS and Sprinklr Care
Put AI to work across service and engagement where it pays off, with the guardrails in place.
Common use cases
How we help
Platforms
Sprinklr AI, or platform-neutral
Give your people the skills and guardrails to use AI well in their everyday work.
Common use cases
How we help
Tools
Including, but not limited to, Claude, ChatGPT and Microsoft Copilot
Choose the right platform through a process you can defend, whether you need a scope, a full RFP or support through to award.
Common use cases
How we help
Platforms
Social, CX, contact centre and AI platforms
Experience
Government, enterprise and high-growth teams across the UK, Europe, the Middle East, Africa, Asia and the US.
How we work, in any area
A word from the founder
That work has spanned government entities, banks, airlines, healthcare providers and global brands, including Qatar Airways, Emaar, Mediclinic, Alinma Bank, Etihad Airways and Imperial College London. My role is to bridge what the business needs and what the technology must do, then lead the implementation until your teams can run it with confidence. Eofania brings that experience to you, independently.
Abdalla AliFounder and Principal Consultant · CCXP
Eofaniaee-oh-FAH-nee-uh
From the Greek for "the dawning", the moment light appears. That moment of clarity is what good advice should give you.
Certifications
Platforms I've worked with
Work with us
Not sure where to start? A free 25-minute intro call to understand your situation and the right next step. Abdalla confirms every request personally.
Book a free intro callAdvice now
Senior advice on a specific question: a platform choice, a listening set-up, a contact centre problem or an AI rollout.
Defined outcome
Tailored
Implementations, tenders run through to award, team enablement programmes, ongoing advisory and anything custom.
FAQ
Eofania works with organisations in the UK, Europe, the Middle East, Africa, Asia and the US, online or in person, in English and Arabic.
Book a free 25-minute intro call. Abdalla confirms the time personally, then you talk through your situation and agree the right next step.
Yes. Calls and packages can be bought online by card, and organisations that need a purchase order or invoice can send an enquiry instead.
Send an enquiry. Implementations, full tenders, retainers and anything custom are scoped with you and quoted on proposal.
